Contact Us
Contact Information
CHICAGO
- Address: 3050 1/2 N LARAMIE Ave #1B Chicago IL 60641.
- Phone: +1 872-802-6206
- Email: [email protected]
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Frequently Asked Questions
Will I receive the same product that I see in the picture?
Frequently Asked Questions is a self-service resource, but when you purchase an item from us online, you can generally expect to receive the product as shown in the picture. However, please note that slight variations may occur due to factors like lighting or photo angle. To ensure you receive the product you expect, we recommend checking the product description or asking questions for additional details and specifications.
Can I replace or cancel my order?
At Slivosco, customers can cancel their orders, but they must contact our customer service team for assistance. If you have already received a confirmation email or tracking number, it may be too late to make changes. In such cases, we recommend you contact us to initiate a return and place a new order if necessary. Moreover, we value your satisfaction and are committed to providing support in every possible way.
When can I view my order receipt ?
Viewing your order receipt is simple. If you have an account with us, you can easily access your receipts directly within your account dashboard. On the other hand, for those who don’t have an account, your receipt will be promptly sent to the email or phone number you provided during the order placement process. Ultimately, we strive to make your shopping experience at Slivosco seamless and convenient.
How can I return an item ?
If you’re considering returning an item, please review our return policy on our website to ensure eligibility. Pay attention to any time limits or conditions that may apply. If your item is eligible, you can initiate a return request by contacting our customer representative or logging into your account. To protect the item during transit, carefully package it in its original packaging along with any accessories or documentation. Attach the return label provided by us; if you didn’t receive one, please contact us for assistance. Once packed and labeled, drop it off at the specified shipping carrier location and be sure to obtain a tracking number. After we receive your return, we’ll inspect it and notify you via email or phone about the status of your return, including any refund or exchange. If you have any questions, don’t hesitate to contact us!
Will you restock items indicated as "out of stock"?
At Slivosco, we prioritize ensuring our customers have access to their favorite products. While we understand it can be frustrating when items are out of stock, we strive to restock popular items whenever possible. However, factors such as supplier availability, seasonal changes, or product discontinuation may affect this process. Therefore, we encourage you to check back or sign up for notifications on our website to stay updated on product availability. If a specific item cannot be restocked, we may offer similar alternatives. Additionally, our customer service team is always ready to assist you with any questions or help you find suitable options. Thank you for your understanding as we work diligently to provide a satisfying shopping experience for all our customers.
Where can I ship my order ?
At Slivosco, you have the option to select your preferred shipping address during checkout. You can choose to ship your order to a residential address, workplace, PO box, or any other location, making it convenient if you’re sending a gift or directing it elsewhere. However, it’s important to provide accurate and complete shipping information to avoid any delays or delivery issues. If you have specific shipping instructions or preferences, you can easily add them during checkout. Alternatively, if you have questions or need further assistance, feel free to contact us, and our customer service team will be happy to help.
